Returns Policy

RETURNS

30-day money-back guarantee

We stand behind every ripple⁺ product. If you change your mind, you can return any unopened product within 30 days of delivery for a full refund.

To be eligible:

  • Email info@therippleco.com within 30 days of your order being delivered, before sending anything back.
  • The product must be unopened, unused and in its original sealed packaging.
  • Returns that arrive opened, used or damaged can’t be refunded or exchanged.

Faulty, damaged or missing orders

If your order arrives faulty or damaged, or doesn’t arrive, email info@therippleco.com within 30 days of delivery and we’ll replace it or refund you.

How to return

  1. Email info@therippleco.com with your order number and a photo of the unopened product.
  2. Once our team confirms, we’ll email you a return label.
  3. Pack the items carefully in their original, unopened packaging, pop a note with your order number inside and attach the label.
  4. When we’ve received and checked your return, we’ll email you to confirm whether your refund is approved.
  5. Approved refunds take up to 10 business days to reach your original payment method.

Please note that international returns (outside the USA), even within 30 days, will only be accepted if the product is damaged or faulty. The value of the refund for international returns will exclude the shipping charge that has been incurred by the customer.

We reserve the right to fully investigate claims that we believe are unfounded or fraudulent.

SUBSCRIPTION: CANCELLATION

Depending on which purchase option You select, You agree and understand that You may be agreeing to enter into a subscription which will automatically renew monthly until cancelled by You. If You do not wish to continue Your subscription, You may cancel at any time in accordance with the cancellation policy set forth herein.

Subscriptions will renew automatically every 30 days. If You wish to cancel Your subscription and not be billed then You agree that You must cancel Your subscription no later than 3 calendar days before the billing renewal date by logging into Your customer dashboard by clicking the “login” link available on http://www.therippleco.com, and choosing the cancel option. Cancellations received less than three calendar days prior to the next scheduled payment will take effect in the following Subscription period.

In order for Us to complete Your order in an expeditious manner, You must provide current, complete, and accurate information for Your billing account. You are responsible for ensuring this information is correct and must promptly update all information to keep Your billing account current, complete, and accurate (such as a change in billing address, credit card number, or credit card expiration date). You must promptly notify Us if Your credit card is cancelled (for example, for loss or theft). Changes to such information can be made by contacting Customer Service.

We reserve the right to refuse or discontinue the supply of the Product to any user at any time at Our sole discretion.