I HAVE QUESTIONS
How long does shipping & delivery take?
Delivery time in the USA is 3 - 5 working days. International shipments will take up to 12 - 15 working days.
My package says it’s been returned to sender, what does this mean?
Your package can be returned for a number of reasons (e.g. an address error or multiple failed delivery attempts). Fear not, we are here to support in resolution. Drop us an email to info@therippleco.com and we’ll get to work.
How can I track my package?
Easy! You’ll be sent a tracking notification via email or text with a link for you to get live updates on your package. If you’re having trouble accessing this information, drop a line to info@therippleco.com
How can I contact customer service?
Our team can be reached directly via email at info@therippleco.com, or you can simply use our contact us button to narrow down your query in an easier & more effective way! We aim to get back to all customer queries within 24 hours.
Can I get a refund after purchasing ripple⁺?
Yes, on unopened products returned within 30 days of delivery. If your package doesn't turn up, gets lost or arrives faulty, email info@therippleco.com and one of our Community Managers will sort a replacement or refund.
Can I return my ripples after purchasing?
Yes. Unopened products can be returned within 30 days of delivery for a full refund, as part of our 30-day money-back guarantee. They must be in their original, sealed packaging. Email info@therippleco.com and one of our Community Managers will help you start your return.
