I HAVE QUESTIONS
How long does shipping & delivery take?
Shipping is subjective from country to country, however we aim to ship most orders within 3 to 5 working days (excluding weekends)!
My package says it’s been returned to sender, what does this mean?
If your package has been returned to sender this most likely due to failed delivery attempts or the wrong address has been assigned to your package. If you receive a notification that your package has been returned to us, please reach out to us at info@therippleco.com and we’ll be happy to help solve this!
How can I track my package?
If you would like to track your ripples, please make sure to include a valid email or phone number when placing your order. Once your order ships, you will receive an email or text with a link to track your package.
How can I contact customer service?
Our customer service team can be reached via email or Instagram DM’s mainly. We aim to get back to customer inquiries within 24 hours but this could be longer or shorter depending of our inbox volume. If you need assistance ASAP, please use our chatbot as it is the fastest way to have your question answered!
Can I get a refund after purchasing ripple⁺?
We allow refunds on your ripples if your package doesn’t turn up, gets lost at delivery or your items arrive faulty. Please reach out to us at info@therippleco.com and one of our Community Managers will be able to assist!
Can I return my ripples after purchasing?
We allow returns on ripples after purchasing as long as your ripples are return unopened and in their original packaging. Our return window is 14 DAYS from the day your package gets delivered. Any return requests after 14 days cannot be permitted! Please reach out to us at info@therippleco.com and one of our Community Managers will be able to assist!
